Job Description

Job Title: Customer Service Advisor- outbound calls
Type: Permanent, Full-time

Salary: £28,000

Location: Watford (Free parking on site)

On site initially then Hybrid after completing probation
Start date: asap(full attendance required for 6 weeks training)

About the Role:
We are seeking empathetic and proactive customer service advisors to join our team and support vulnerable and at-risk customers. You will contact customers via calls, webchat, and email, offering assistance and providing a high level of care, promoting Responsible Play.

Key Responsibilities:

• Analyse customer data to identify "at-risk" indicators.
• Reach out to customers who need support, providing empathy and reviewing their accounts with them.
• Handle sensitive conversations with professionalism and compassion.
• Maintain accurate records of customer interactions.
• Act as an ambassador for the company, ensuring a positive customer experience.

What We're Looking For:

• Strong communication and people skills.
• Experience managing difficult or sensitive conversations with empathy.
• A calm, solution-focused approach when addressing customer concerns.
• A willingness to learn company policies and procedures.
• Previous customer service experience is required.

What We Offer:

• Comprehensive 6-week training to get you up to speed.
• Opportunities for career growth and professional development.
• Permanent, full-time position.
• Free on-site parking at our Watford office.

Please Note:
This role is associated with the Gambling Association, as such, you will be required to pass a DBS and Credit check.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.