Job description
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently
Court Site Manager
Location: Norwich
Hours: Monday to Friday, 8:30am - 5:00pm
Pay rate: £13.51 per hour
Working Pattern: Fully office based. Temporary position, initially ongoing until the end of March 2026.
Role Overview
The Court Site Manager is responsible for managing the day-to-day operation of the court site in Norwich. This includes leading a team of court ushers, overseeing building management, and ensuring a safe, secure, and efficient court environment for judiciary, staff, and court users.
Key Responsibilities
- Manage and support a team of court ushers
- Oversee daily court operations and ensure smooth running of hearings
- Manage building-related issues and liaise with estates, facilities, and contractors
- Ensure health, safety, security, and data protection standards are met
- Respond to operational issues and resolve problems as they arise
- Monitor service delivery and contribute to performance improvements
- Handle customer issues and complaints where required
- Maintain effective working relationships with judiciary and stakeholders
Essential Skills & Experience
- Experience managing staff in an operational or customer-facing environment
- Strong organisational and problem-solving skills
- Ability to manage a reactive and fast-paced workload
- Confident communicator with a professional approach
- IT literate, including Microsoft Office
Compliance Requirements
If successful, you will need to complete our compliance process, including:
- Providing right-to-work and ID documents
- Completing a Basic DBS check
- Supplying references covering the last three years
How to Apply
If this role sounds like the right fit for you, please apply online today. If you are shortlisted, we aim to contact you within 5 days.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
