Registered Manager - Learning Disabilities & Mental Health

Location: Ipstones Avenue & West Avenue, Birmingham
Salary: £40,300 per annum
Contract: Permanent | Full Time (37 hours per week)

Role Overview

We are seeking an experienced, confident, and values-driven Registered Manager to take full operational responsibility for two supported living services supporting adults with learning disabilities and mental health needs.

This is a senior leadership role with accountability for service quality, staff management, safeguarding, compliance, and financial performance. You will ensure the services operate safely, effectively, and in line with regulatory, contractual, and organisational standards.

Key Responsibilities

Service & Operational Management

• Full day-to-day management of both supported living services
• Ensure high-quality, person-centred care delivery in line with policies and regulations
• Maintain a professional, safe, and supportive environment
• Coordinate care, housing management, maintenance, housekeeping, and wellbeing
• Represent the service at internal and external meetings

Leadership & Staff Management

• Provide strong, visible leadership to staff teams
• Lead recruitment, induction, supervision, appraisal, and development
• Manage rotas, sickness, annual leave, and workforce planning
• Promote a learning culture and continuous improvement
• Manage complaints, concerns, and performance issues

Quality, Compliance & Safeguarding

• Ensure compliance with CQC regulations and Local Authority requirements
• Complete all regulatory and monitoring returns accurately and on time
• Lead safeguarding, risk management, and incident investigations
• Ensure health & safety compliance including medication management
• Maintain accurate and up-to-date service records

Financial & Performance Management

• Manage services within agreed budgets
• Monitor expenditure and analyse variances
• Contribute to business planning and service development

Essential Requirements

• NVQ Level 5 (or equivalent) in Health & Social Care
• Minimum 2 years' experience in a registered or senior management role
• Strong knowledge of CQC standards and compliance
• Experience within learning disability and/or mental health services
• Proven leadership and people management experience
• Strong organisational, communication, and decision-making skills
• Full UK driving licence and access to transport

Desirable Experience

• Experience managing multiple services
• Strong budget management and financial experience
• Experience leading service improvement or change initiatives