Job Description

Job Title: Credit controller
Location: Ollerton
Salary: £26 to £28k DOE

Job Summary:
We are seeking an experienced, confident, and self-motivated Credit Controller to join a small, close-knit team. The ideal candidate will be a strong team player with excellent communication skills and a commitment to high customer service standards.
The role requires someone friendly and enthusiastic who can work well under pressure, meet deadlines, and use their own initiative.
Key Responsibilities:

• Manage credit control processes, including handling invoice disputes and account queries.
• Oversee customer accounts by reviewing credit limits, onboarding new customers, and conducting credit checks for both new and existing clients as needed.
• Process and issue sales invoices accurately and timely.
• Collaborate closely with operational teams to resolve disputes and queries efficiently.
• Handle cash book entries and allocate payments appropriately.
• Professionally manage incoming and outgoing phone communications, directing calls as necessary.
• Compose and distribute business emails, memos, letters, and other correspondence.
• Assist in preparing regular and ad-hoc reports as required.
• Support and maintain an organised and efficient filing system.
• Utilise company systems to track and understand customer interactions (comprehensive training provided).
• Adhere to all reasonable requests and instructions from management.
• Undertake additional projects and duties on an ad hoc basis as assigned.

What we're looking for:

• Extensive experience in transactional accounting, credit control, and reconciliations
• Familiar with SAGE accounting software
• Strong administration, organisational, and attention-to-detail skills
• Excellent customer service and communication abilities, including professional telephone manner
• Proactive, flexible, and positive 'can do' attitude
• Effective under pressure with strong problem-solving skills

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.