Customer Service Admin

Posted 04 February 2026
Salary Up to £13.90 per hour
LocationNewton upon Derwent
Job type Temporary
Discipline Public Sector
ReferenceBBBH432333_1770221106

Job description


HMLR - Customer Service Admin

Customer Service Admin
Location: Earle House, Colonial Street, Hull, HU2 8JN
OFFICE BASED
Hourly rate: £ 13.90 per/hr
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.

Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a customer service admin. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

List the duties/ responsibilities:

  • Review applications that are approaching their cancellation date in line with a Standard Procedure.
  • Check the application form that the original requisition was issued to the correct address.
  • Assess previous actions taken to decide on most appropriate action and method of communication to the lodging conveyancer.
  • Obtain appropriate application from the Work Management System (Workflow).
  • Telephone lodging conveyancers to confirm if they have received previous correspondence and confirm extension of time.
  • Maintain accurate records of actions taken using Points Arising Screen (PAS) and correspondence sent.
  • Liaise with internal teams, when required.
  • Contribute to continuous improvement by identifying recurring issues or frequent customers with applications reaching their cancellation date and any best practice.



Essential Skills and Experience

  • Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
  • Strong attention to detail and ability to follow structured procedures.
  • Excellent written communication skills, particularly in drafting formal correspondence.
  • Ability to manage a high-volume workload and prioritise effectively.



Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS

Training provided, what is their training plan and location of training:
No annual leave during training period.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.