Customer Service Administrator

Brook Street Recruitment is delighted to be supporting our client, a leading logistics and transport company based in Ballymena, in their search for a Customer Service Administrator to join their busy operations team.

About the Role

As a Customer Service Administrator, you'll be the first point of contact for customers - managing bookings, handling queries, and keeping clients updated on their deliveries. You'll work closely with transport planners and drivers to ensure operations run smoothly, providing exceptional support and communication every step of the way.

Responsibilities

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  Act as the main contact for customer queries and booking requests
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  Monitor delivery progress and proactively update customers on any changes or delays
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  Liaise with planners and drivers to ensure customer requirements are met
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  Maintain accurate data on the transport management system
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  Resolve any issues quickly and professionally to maintain strong client relationships
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  Assist with KPI tracking and service reporting for key accounts

Our client is looking for someone who is confident, organised, and thrives in a fast-paced environment. You'll enjoy working with people, take pride in your attention to detail, and bring a proactive attitude to everything you do.

Essential Criteria:

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  Previous experience in a customer service administrator experience in logistics / transport or related field
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  Excellent communication and problem-solving skills
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  Strong attention to detail and organisational ability
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  Ability to manage multiple priorities effectively
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  A positive, team-oriented approach

Desirable:

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  Knowledge of UK & Ireland transport operations or transport management systems

Benefits

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  Monday-Friday office hours with occasional Saturday rotation
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  Full training and opportunities for career progression
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  Job security within a well-established, family-run logistics business
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  Supportive and collaborative team culture
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  Recognition for your contribution and growth
  
  This is a fantastic opportunity to become a key part of a friendly, professional team that keeps goods moving efficiently across the UK and Ireland. If you enjoy problem-solving, working with people, and taking pride in delivering great service, this role is for you

To apply, please send your CV to Colleen Farquharson via the apply link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.