Customer Service Administrator

Brook Street Recruitment is working with our client in Mallusk to recruit a new full time and permanent Customer Service Administrator

KEY RESPONSIBILITIES:

· Daily process and input of all customer orders and distribution accounts.
· Provide daily operational reports that are accurate and timely.
· Run stock reports to check for product availability.
· Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and
posts inventory records.
· Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
· Trace orders as required and notifies customers of any activity concerning their order.
· Ensure accurate and timely client and vendors billing.
· Input all receipts, putway moves, picks, shipments and cycle counts
· Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
· Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices,
shipments, inventory counts, etc. in a courteous and efficient manner.
· Report customer feedback to management, including any signs of customer dissatisfaction.
· Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding

CRITERIA

Strong communication skills - verbal and written
PC Literate and proficient with Microsoft Suite
Good customer service and problem solving skills

Salary will depend on background - £28-32k DOE and performance at interview

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.