Customer service advisor

Posted 22 January 2026
Salary £12.36 - £13.25 per hour
LocationBirmingham
Job type Temporary
Discipline Public Sector
ReferenceBBBH431324_1769099593

Job description


MOJ - Customer service advisor

Customer service advisor
Location: Birmingham, Hagley Road, B16 8PE
4-6 WEEKS IN-HOUSE TRAINING.
HYBRID 60% in the office 40% from home
Hourly rate: £12.36 per hour and goes up to £13.25 after 12 weeks
Working Days/Hours: Monday to Friday, 37 hours per week (9am - 5pm, some flexibility required)

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as a Customer service advisor. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

This is a telephone-based role within a busy service centre where you will be the first point of contact for members of the public and legal professionals. You'll provide clear, empathetic, and informative support - signposting, updating case details, and guiding users through the next steps in their process.
While the focus is on telephony, there will be an element of admin work. You must be comfortable spending most of your day on the phone and confident in explaining procedures clearly and calmly. You would be working on the phone lines from 9am - 4pm. There will be some admin tasks involved.

Experience Needed/desired:

  • Ideally, previous contact centre or customer service experience
  • A calm, assertive, and resilient approach
  • Excellent communication and listening skills
  • Comfortable working in a fast-paced, phone-based environment


List the duties/ responsibilities:

  • Handle inbound calls from service users and professionals
  • Provide accurate updates and guidance on applications and court cases
  • Process and update high-volume case information with precision
  • Deliver a consistently high level of customer service in a sensitive service area



Clearance level (to be applied for by Brook Street upon a successful application):
Enhanced DBS

Training provided, what is their training plan and location of training:
4-6 week fully onsite training programme via the in-house training academy No annual leave during training period.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.