Job description
Customer Service Officer - Valuation Office Agency (VOA)
📍 Location: Durham (Hybrid after training)
🕒 Hours: Full-time, 08:45 - 16:45, Monday to Friday
💼 Contract: Temporary until 31st March 2026 (with potential for extension)
💰 Pay Rate: £14.47 per hour
About the Role
Brook Street are excited to be recruiting Customer Service Officers on behalf of the Valuation Office Agency (VOA), part of HMRC. This is an excellent opportunity to join a busy and supportive team, delivering vital customer service to the public.
As a Customer Service Officer, you'll be the first point of contact for customers - mainly handling inbound telephone enquiries, as well as supporting teams with data entry and administrative tasks. The role is varied, fast-paced, and offers a great opportunity to build valuable experience in a government environment.
Key Responsibilities
- Handle incoming calls from customers in a professional and efficient manner.
- Provide accurate information and resolve queries confidently.
- Carry out administrative and data processing tasks to support the wider team.
- Maintain accurate records and ensure a high level of attention to detail.
- Work collaboratively within a supportive, customer-focused team.
Working Hours and Pattern
- Full-time only - 08:45 to 16:45, Monday to Friday.
- Initial training: 5-6 weeks full-time, in-office in Durham.
- Part-time or compressed hours: Not available.
- Hybrid working: Offered after successful completion of training and satisfactory performance (typically 3 days in the office, 2 days from home).
Apply now through Brook Street to start your journey as a Customer Service Officer with the Valuation Office Agency. If you do not hear anything within 7 working days, please assume you have been unsuccessful.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
