Job description
Examination Support Administrator
Location: Newport
Hours: Monday - Friday, 9:00am - 5:00pm
Working Style: Fully office based, with the potential for hybrid working once training is complete
Are you highly organised, detail-focused, and confident managing complex casework?
We're looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.
You'll play a key role in ensuring high-quality, legally compliant administrative decisions while handling a varied and often demanding workload.
What you'll be doing
This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. Your responsibilities will include:
Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
Reviewing, assessing, and validating information and evidence to support accurate decision-making
Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
Producing clear and compliant documentation in line with policies and procedures
Handling customer contact professionally and confidently:
Responding to general enquiries by letter or email within 5 working days
Responding to more complex or detailed correspondence within 3 weeks
Supporting other teams with administrative and casework tasks when required
Transformation & ways of working
Our office is currently undergoing an exciting Transformation programme, introducing new systems and ways of working. You'll be expected to actively engage with change, adapt to new processes, and contribute positively to continuous improvement.
Once training is complete, we work in a hybrid model, combining home and office working. You'll be required to:
Attend the office for at least 20% of your working week
Participate in team rotas
Occasionally attend the office at short notice to meet business needs
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
