Job description
4 days in Liverpool per year, otherwise Remote working
£25,837.50 per annum
37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm
About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.
Key Responsibilities
Handle all customer interactions in a prompt, friendly, and professional manner.
Interact with customers across all channels as a blended agent.
Provide a high-touch, personalised experience for every customer.
Answer questions, solve problems, and recommend services that meet customers' needs.
Promote memberships to non-members and advise customers on available services.
Ensure quality capture and maintenance of customer data.
Identify, highlight, and escalate service-related issues or trends as needed.
Meet and maintain individual and team performance targets.
Skills & Attributes
Fluent in German and English (spoken and written).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work effectively across multiple channels and adapt to changing priorities.
Positive, proactive, and professional approach to work.
Experience in customer service is desirable but not essential; full training provided.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
