Job Description

Help desk Worker - Coventry, UK

Join a dynamic and innovative company committed to fostering a collaborative and inclusive work environment. Their team is passionate about helping clients navigate their challenges, and they are looking for a Help desk Worker to join them in Coventry.

Job Responsibilities:

• Provide first-line support to customers via phone, email, and chat.
• Diagnose and resolve issues efficiently.
• Document and track all support requests using our ticketing system.
• Escalate complex issues as necessary.
• Maintain a high level of customer satisfaction through effective communication.
• Participate in training sessions to enhance knowledge and skills.
• Contribute to the development of support documentation and FAQs.

Required Skills & Qualifications:

• Proven experience in a help desk or technical support role.
• Strong understanding of computer systems.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work well under pressure and manage multiple tasks.
• Familiarity with ticketing systems and remote support tools.
• Basic networking knowledge is advantageous.

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

To Apply:

Click Apply Now to register your interest for the role or contact Gabrielle Sharif at Brook Street Social Care, Birmingham.