Job description

Job Title: Homelessness / Housing Support Officer

Pay Rate: £12.21 per hour

Purpose of the Role
To provide high-quality housing management and housing-related support to individuals experiencing homelessness. The role focuses on ensuring accommodation is safe, secure, and well-maintained, while supporting clients to sustain their tenancy and progress towards independent living.

Key Responsibilities
Housing Management & Health & Safety

Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards.
Ensure accommodation provides a safe, secure, and well-maintained living environment.
Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly.

Client Sign-Up & Induction

Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements.
Complete full client inductions, including house rules, safety procedures, and behavioural expectations.

Housing Advice & Tenancy Sustainment

Act as the first point of contact for accommodation-related matters, including:
- Housing Benefit / Universal Credit advice
- Rent arrears support and payment plans
- Anti-social behaviour issues
Deliver housing-related support to help clients sustain their accommodation, including:
- Encouraging regular rent payments
- Budgeting and money management
- Maintaining their living space

Support Planning & Move-On

Work collaboratively with clients to develop and progress individual support/action plans.
Support clients to achieve positive and sustainable outcomes, including moving into more permanent accommodation.

Client Wellbeing & Risk Management

Remain alert to the health, mental health, and wellbeing needs of clients.
Manage challenging behaviour, conflict, and difficult situations calmly and professionally.
Respond appropriately to incidents, safeguarding concerns, and crisis situations in line with organisational policies and procedures.

Skills & Attributes

Ability to manage challenging behaviour and conflict effectively
Strong communication and relationship-building skills
Organised, proactive, and able to work independently
Compassionate, resilient, and client-focused approach
Understanding of homelessness, housing support, and tenancy sustainment (desirable)