Job Description

Key Accounts & Customer Service Advisor

Location: Coalville, Leicestershire
Salary: £25,000-£26,000 per annum
Employment Type: Full-time, Permanent

As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.

Responsibilities:

• Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
• Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
• Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
• Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
• Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
• Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
• Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
• Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.

Skills Required:

• Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
• Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
• Communication: Excellent verbal and written communication skills.
• Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
• Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
• Teamwork: Ability to work collaboratively within a team and support colleagues as needed.

If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.

Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.