Job description
Head of Account Management
Location: Peterborough
Salary: £60,000-£75,000 + bonus + benefits
The Role
This is a senior leadership role with full responsibility for the performance and growth of the Account Management team.
You will ensure customers are:
Onboarded effectively
Fully engaged and attending
Achieving real results
Retained long-term
Upsold appropriate services
Paying on time
This is a hands-on, lead-from-the-front role focused on performance, standards and growth.
Key Responsibilities
Lead, coach and develop the Account Management team
Set and deliver KPIs across retention, attendance, upsells and performance
Own onboarding quality and CRM accuracy
Drive customer results and engagement
Lead retention strategy and reduce churn
Grow revenue through ethical upselling
Oversee billing and payment compliance
Act as escalation point for key issues
Report on performance and commercial outcomes
What We're Looking For
Senior experience in Account Management, Customer Success or commercial leadership
Proven ability to lead high-performing teams
Commercial mindset with strong retention and upsell experience
Confident communicator and decision-maker
Data-driven and results-focused
Experience in education, services or construction an advantage
What You'll Get
£60,000-£75,000 salary
Monthly bonus
Private healthcare & pension
Company car / allowance
Development & progression
25 days holiday + bank holidays + birthday off
Access to national events and leadership exposure
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
