Administrative Officer - HMCTS (MOJ)

Pay: £15.59 per hour
Booking Number: 428422
Role: Administrative Officer (AO)
Contract: Full-time, Office-Based
Contract End Date: 27/03/2026 (Potential extension - not guaranteed)
Location: First Avenue House, 42-49 High Holborn, London, WC1V 6NP, United Kingdom

About the Organisation

Her Majesty's Courts and Tribunals Service (HMCTS) plays a vital role in the justice system. High-quality administrative support and excellent customer service are essential to the smooth running of courts and tribunals nationwide. HMCTS embraces Lean principles and continuous improvement to deliver consistent, efficient, and customer-focused services.

About the Role

As an Administrative Officer (AO), you will work within a supportive team environment, handling a wide range of administrative functions that help progress cases through the court and tribunal system. You may have regular contact with court users, legal professionals, and the judiciary.

You will be based at a specific office but may occasionally be required to support nearby HMCTS locations. While roles vary, you will undertake a selection of the responsibilities below.

Key Responsibilities

General Administration

• Prepare papers and files for courts, tribunals, hearings, and meetings

• Produce official court/tribunal documents

• Photocopying, filing, post handling

• Update in-house systems, data input, and record maintenance

• Book and prepare meeting rooms; support training sessions

• Prepare agendas, instructions, handouts, and related materials

Drafting

• Produce standard letters, minutes, notes, reports, and submissions in line with HMCTS guidelines

Operational Support

• Clerk civil and family courts or tribunal hearings

• Assist court users; support rota and listing activities

• Contact relevant parties, schedule hearings, serve documents

• Process warrants, collect fines/fees (including chip & pin)

• Handle face-to-face, written, and telephone enquiries

• Contribute to daily TIB (Team Information Board) meetings

• Support continuous improvement and small project work

• Undertake ad hoc roles (e.g., Jury Bailiff Officer, H&S support, L&D coordinator)

Casework Processing

• Handle documents including court orders, claims, fines, fees, and legal aid

• Ensure accurate court resulting and file interpretation

• Work to throughput and accuracy targets

Checking & Verification

• Check documents, records, accounts, and returns

• Validate colleagues' work where required

• Ensure compliance with quality standards

Information Management

• Compile information for reports, accounts, warrants, statistical returns

• Prepare bundles and interpret source materials

• Support daily TIB meetings with accurate, timely information

Calculations & Finance

• Produce basic statistical analysis

• Update records, reconcile accounts, prepare invoices

• Handle small financial transactions

• Calculate and manage anticipated juror numbers efficiently

Customer & Stakeholder Communication

• Provide professional, clear, and helpful service to the public, judiciary, legal professionals, and partner agencies

• Offer guidance on processes, forms, and court procedures

• Support delivery of a "right first time", polite and prompt service

Operational Delivery Profession

This role is part of the government's Operational Delivery Profession, offering development, training, and a wider cross-government community. Roles include face-to-face services, processing, and contact centre support across the UK.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.