Job description
Job Title: Receptionist - Bedfordshire Probation Service (Temporary)
Employer: Brook Street Recruitment (on behalf of the Probation Service)
📍 Location: Bedfordshire
💷 Pay Rate: £12.21 per hour
⏰ Hours: Monday-Friday9-5 (with one evening shift per week, 1:00pm-8:00pm)
📅 Contract: Until December 2025, with possibility to extend
⚠️ Please note: Successful candidates will be required to undergo SSCL vetting, which may take up to 6 weeks.
About the Role
We're recruiting a Receptionist to join the Probation Service in Bedfordshire. This is a frontline role where you'll be the first point of contact for visitors, people on probation, and staff, while also supporting the safe and efficient running of the office.
Key Duties
Welcome and log visitors, issue passes, and notify staff
Answer calls, emails, and basic enquiries, referring specialist queries where needed
Support building operations: mail, deliveries, stationery/PPE orders, room and desk bookings
Handle petty cash and travel warrants for people on probation
Assist with safety and security checks: fire alarms, CCTV monitoring, and act as Fire Warden/First Aider (training provided)
Provide confidential admin support: updating records, maintaining databases, and handling sensitive documents
Stay alert to safeguarding or risk issues and escalate appropriately
Skills & Experience
Strong customer service and communication skills
Confident with Microsoft Office (Word, Excel, Outlook)
Professional, organised, and calm under pressure
Experience in criminal justice or customer-facing roles is desirable
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
