Job description
Register Services (Recordals)
Brook Street have an exciting opportunity to work with one of our public Sector clients in Newport on a hybrid working basis on a 10 month initial term (temp). This client offers a wide range of perks including on-site parking, several different cafes, competitive pay, gym and hybrid working arrangements. Please see below overview and if this position is of interest to you and feel you have the necessary transferable skills, please apply direct.
Hours - 37 hours per week (Monday-Friday)
Pay - £13.90
Overview:
This is an administration role within the Recordals Team to process updates to the Design and Trademark registers in response to requests received from internal and external customers.
Main duties consist of:
- To examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules).
- To examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules).
- To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.
- To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.
- To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.
- On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours.
- Once trained on the role, to participate in answering calls and emails for our Customer Support Centre and helping other teams as and when required.
Hybrid Working
- This role will be carried out in-line with IPO Hybrid working arrangements where You will be expected to attend the office a minimum of 1 day a week (20% of your working hours). Although there is flexibility to choose the day that suits you, you will also need to attend the office for training and other business essential work as and when required. This may be at short notice.
Experience:
1+ Years administrative experience
Good organisational skills
IT literate
Attention to detail
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
