Job Description

Brook Street Recruitment is working on behalf of our client - a well-known security company to recruit an experienced team leader to join the expanding business.

The role will involve managing a team of Arc Room Controllers.

Duties

Ensure the effective running of the shift team
Manage the event and call handling performance of the shift team to achieve and exceed KPI`s
Responsible for maintaining and improving on the quality of work being delivered by the team
Ensure full compliance to NSI and other Industry Standards
Monitor and manage the personal development needs of the team
Hold one to one meetings to improve motivation and morale
Help identify, develop and deliver training/coaching of the team
Assist in the analysis and resolution of selected customer complaints
Maintain a relevant production of succinct and timely reports for all aspects of shift team`s performance across all activities
Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
Ensure Health and Safety standards are followed within the SOC
Ensure company standards, principles and values are upheld and openly promoted

OTHER
The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.
Managing time and prioritising workload effectively
The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitude
Staff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of tasks allocated to them.
All staff must comply with company no smoking policy on company premises.
All duties are carried out in compliance with company Health & Safety Policy, other company policies and statutory requirements.
This client is an equal opportunities employer. The post holder is expected to adhere to the company Equal Opportunities Policy throughout the course of employment.
To ensure the on-going confidence of the public in the staff of the company, all staff must ensure they maintain the high standards of personal accountability required in the role

ESSENTIAL CRITERIA

• Minimum 2 years supervisory experience in an operational role
• Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
• Comprehensive IT skills including ability to use all MS Office packages, including excel
• Ability to operate in a professional and confidential manner at all times
• Excellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & external
• Self motivated and able to work on their own initiative
• Strong organisational and time management skills
• Good people development and management skills

The role will require the person hired to work on a rota basis of shifts
7am to 7pm and 7am to 7pm - usually 36hrs one week and 48hrs the next

The salary for the role is £29,920 per annum

If interested please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.