INSIGHTS.

Real advice. Fresh thinking.

From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.

INSIGHTS. Real advice. Fresh thinking. From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
Bs Contact Centre Cv 800

How to write a winning profile summary for your contact centre CV

​When writing a contact centre profile summary for your CV, aim to highlight your skills, experie...

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Bs Guide For Contact Centre Workers 800

How to connect with customers over the phone: A guide for contact centre workers

​We might be living in a digital age, but customer service over the phone remains a crucial touch...

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Bs How To Deal With Difficult Customers 800

‘Difficult customers’: what are they and how to deal with them

​Dealing with difficult customers is an inevitable part of working in a contact centre. While cha...

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Bs Building Contact Centres Of Choice 800

Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all

In today’s dynamic work environment, contact centre (CC) agents are seeking more than just a mont...

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Bs Overcoming Employee Attrition 800

Overcoming employee attrition in the UK contact centre industry

​The conventional image of contact centre agents as merely order-takers or complaint-handlers is ...

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Bs Forecasting Contact Centre Recruitment 800

Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment

​In the ever-changing world of recruitment, staying abreast of the latest trends and innovations ...

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