The Brook Street 2025 customer care trends report is an analysis of current and future issues impacting employee recruitment and retention across the contact centre (CC) and customer experience (CX) sectors.
The information in this guide is designed to help business leaders mitigate the current skills shortage and to create a resilient, more productive workforce.
Read the report now to learn more about:
The financial challenges that may impact customer care in 2025
The race for digital skills and the roles in high demand
Agitation factors that are making a weak talent situation worse
Five steps to bridge the skills gap and do more with the employees you already have
