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The 2024 Brook Street Business Professionals Salary Guide
13 days ago by Daniel StackAs recruiting new talent becomes increasingly challenging, staff retention has become vital for UK organisations. Despite a 4.5% drop in job vacancies since Q4 2023, the UK still faces over 900,000 open positions, with significant shortages in business administration, support roles, and middle management.These roles are essential across all industries, yet they are part of ...
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How to write a winning profile summary for your contact centre CV
21 days ago by Daniel StackWhen writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for,so make sure to include relevant ones throughout your CV, including in your profile summary.Take a look at our step-by-step instruc...
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How to nail a contact centre interview: Your ultimate guide
4 months ago by Daniel StackWhen people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
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Helping employers stand out from the crowd
4 months ago by Daniel StackAccording to the Office for National Statistics (ONS), the UK currently has an employment rate of 74.3%. This indicates that competition amongst employers for the best talent is more intense than ever. With a plethora of opportunities available, candidates have the luxury of choice regarding where they want to work. Coupled with a skills shortage in the marketplace, employer...
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Setting boundaries at work: The key to productivity and wellbeing
7 months ago by Daniel StackIn the modern workplace, the lines between professional and personal life can often blur. With the introduction of remote work and the pervasive nature of technology, employees find themselves grappling with constant connectivity, making it increasingly challenging to maintain a healthy work-life balance. In such an environment, setting boundaries at work has become paramoun...
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Podcast: Building the workforce of the future in finance
about 1 year ago by Daniel StackIn today's hyper-competitive hiring market, we examine how UK businesses can recalibrate their employer offer to attract and retain top talent in the finance sector. With hiring intentions cooling slightly, but the demand for talent - mainly digital and sector-specific expertise - remaining high, we explore several trends redefining what it means to work in finance based o...
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Webinar: Integrating ESG Metrics into Financial Decision-Making: Best Practices and Success Stories
over 1 year ago by Daniel StackAccording to a 2021 PWC ESG research report, 76% of customers say they will stop buying from companies that treat the environment, employees, or the community in which they operate poorly. Not only are customers starting to avoid companies that do not showcase positive Environmental, Social, and Governance (ESG) activities, but the same research report shows that 86% of emp...
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4 ways to cope after a setback at work
over 1 year ago by Daniel StackAfter a setback or mistake at work, at one time or another, we have all questioned our abilities or if we were in the right role. But it’s important to consider the big picture and get stronger from these experiences. Here are four ways we can learn from our mistakes and come back stronger. Determine your core strengths Do you feel like your work is an effective use of y...
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10 tips on how to succeed in your job search
almost 2 years ago by Daniel StackGetting itchy feet at work? Looking for an opportunity to showcase your true skills? Returning to work or recently been made redundant?Whatever the reason, job hunting can be daunting, especially if your planned move means a change of sector, a step up, or maybe even your first ever role. With your career, as with every journey, the first step is to identify your ideal...