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How to write a winning profile summary for your contact centre CV
4 months ago by Daniel StackWhen writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for,so make sure to include relevant ones throughout your CV, including in your profile summary.Take a look at our step-by-step instruc...
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How to connect with customers over the phone: A guide for contact centre workers
5 months ago by Daniel StackWe might be living in a digital age, but customer service over the phone remains a crucial touchpoint for businesses. Despite the rise of self-service platforms and chatbots, many customers still prefer the human touch of speaking to a ‘real person’. For contact centre workers, establishing a connection with customers over the phone is essential to delivering a positive exp...
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How to nail a contact centre interview: Your ultimate guide
7 months ago by Daniel StackWhen people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
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Working in administration in the NHS: A vital role
8 months ago by Daniel StackIf you’re looking for a rewarding career where you can make a real difference, working in the NHS as an administrative staff member might be just what you’re looking for. You’ll be a key player in ensuring everything runs smoothly, providing essential support to both clinical and non-clinical teams. From keeping meticulous records to making sure patients and other organisati...
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Retain, engage, succeed: Decoding attrition in contact centres
8 months ago by Daniel StackThe UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19 pandemic. As the world of work continues to evolve post-pandemic, the dynamic between employers and employees has changed significantly. Workers now hold more power, and when their needs are not met, they are quick to leave. This trend is especially impactful for industries with...
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Unveiling the hidden potential of contact centres
10 months ago by Daniel StackThe field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a fresh perspective to this discussion highlighting the hidden potential of contact centres.Julia shares insights into today’s contact centre industry and how the battle for talent is fierce with industries like hospitality measuring up as tempting alternatives. S...
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Court ushers: What they do and how to become one
12 months ago by Daniel StackExcellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes to be a court usher. Court ushers play a crucial role in maintaining order and providing hospitality in and outside of the courtroom. In this blog, we will delve into the significance of court ushers, explore how you can get into this career and examine the ski...
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The Acceleration of HR as a Business Priority
almost 4 years ago by Daniel StackAs the workforce continues to change, the human resources function is also at the centre of change and growth. In 2018, a majority of employers had no plans to increase headcount in HR functions, with some set to decrease. Fast forward two years and the crisis of a pandemic, employers today are now investing in hiring more people - a net 15% increase in headcount by those ...
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Skills focus: customer service
about 7 years agoHaving a retail or customer service job requires a lot more skills and knowledge than people might think; it’s so much more than just serving a customer. From dealing with complaints, to continuously educating yourself on new products, right down to working tirelessly during peak periods. Whether you’re a manager or starting out your career in retail, these skills will be a ...