INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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How to write a winning profile summary for your contact centre CV
When writing a contact centre profile summary for your CV, aim to highlight your skills, experie...
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How to connect with customers over the phone: A guide for contact centre workers
We might be living in a digital age, but customer service over the phone remains a crucial touch...
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How to nail a contact centre interview: Your ultimate guide
When people panic about a product or service, contact centre staff are often among the first to d...
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Working in administration in the NHS: A vital role
If you’re looking for a rewarding career where you can make a real difference, working in the NHS...
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Retain, engage, succeed: Decoding attrition in contact centres
The UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19...
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Unveiling the hidden potential of contact centres
The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook...
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Court ushers: What they do and how to become one
Excellent communication, legal knowledge and patience. If you possess these skills, you may just ...
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The Acceleration of HR as a Business Priority
As the workforce continues to change, the human resources function is also at the centre of cha...
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Skills focus: customer service
Having a retail or customer service job requires a lot more skills and knowledge than people migh...
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Is a career in the industrial sector right for you?
Whether you currently work in an industrial role or are wondering if it’s the right sector for yo...
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