Job description
Admin Receptionist / Customer Support Coordinator
33-Bed Young Refugee Supported Housing Service
£12.95 per hour
Monday - Friday | 9:00am - 2:00pm
22.5 hours per week (30-minute unpaid lunch)
The Role
We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees.
This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.
This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability.
Key Responsibilities
Customer Focus
- Provide a welcoming and professional front desk service
- Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies
- Ensure residents receive high quality guidance and support
- Promote customer involvement and engagement
Administration & Compliance
- Maintain accurate and confidential case management records
- Ensure all administration, handover notes and systems are updated daily
- Manage works orders, invoicing processes and assist with monitoring arrears
- Handle internal and external calls in line with service standards
- Ensure compliance with GDPR, safeguarding and organisational policies
- Escalate safeguarding or risk concerns appropriately
Support & Coordination
- Assist in identifying support needs and signposting to internal/external agencies
- Support the Outreach Housing Officer with case documentation
- Build positive working relationships with multi-agency professionals
- Report maintenance and health & safety concerns promptly
Skills & Experience Required
- Experience within supported housing, healthcare, or social care
- Strong administrative and record-keeping skills
- Understanding of safeguarding and risk management
- Ability to manage confidential information
- Experience working with vulnerable individuals
- Good IT skills and system confidence
- Strong communication skills (essential due to language barriers)
- Enhanced DBS required
What We're Looking For
We are looking for someone who is:
- Compassionate and patient
- Process-driven and organised
- Confident working in a multi-agency environment
- Comfortable managing both front-of-house duties and compliance responsibilities
