Job description
Administrative and Secretarial Support Officer - Hospital Social Work Team ( Mater Hospital)
Band: 3
Location: Cross-site (including cover as required)
Hours: Full-time 9am until 5pm , Rate of pay - £12.75 per hour
Are you highly organised, efficient, and passionate about supporting services that make a difference to people's lives? We're looking for an enthusiastic Administrative and Secretarial Support Officer to join our Hospital Social Work Team, working closely with the Community Discharge Team to ensure smooth and effective service delivery across our hospital sites.
About the Role
As part of a busy and supportive team, you will provide high-quality administrative and secretarial assistance to help ensure patients receive timely, coordinated care. You will play a key part in managing information, maintaining accurate records, and supporting colleagues in their day-to-day work.
Main Responsibilities
- Provide efficient administrative, IT, and statistical support under the guidance of the Admin Lead.
- Process referrals and daily admission lists in line with agreed protocols, updating relevant hospital systems, including Encompass.
- Maintain accurate patient records, ensuring timely registration and discharge data entry.
- Support reporting and statistical returns through diligent data entry and database maintenance (Excel and other systems).
- Handle mail, telephone, and other enquiries professionally, ensuring effective messaging and follow-up.
- Service team meetings by preparing agendas, distributing papers, taking minutes, and tracking actions.
- Manage filing systems in line with Records Management standards, including oversight of off-site storage.
- Use eProcurement to order and track departmental and service-user equipment supplies.
- Provide general secretarial support, including document preparation, photocopying, and scanning.
- Act as a first point of contact for the team, ensuring smooth communication and coordination of tasks.
- Support colleagues across sites as needed, providing cover for Band 2 and Band 3 staff when required.
About You
You'll be someone who:
- Is confident using IT systems (Excel, Word, and hospital systems such as Encompass).
- Has excellent organisational and communication skills.
- Can work independently and as part of a wider multidisciplinary team.
- Takes pride in maintaining accuracy, confidentiality, and efficiency.
- Is adaptable and willing to work across hospital sites when needed.
Why Join Us?
You'll be part of a caring, supportive environment where every role contributes to helping patients safely return home and transition smoothly back into community care. We'll provide training and development opportunities to help you grow in your NHS career.
Please send cv or hit the Apply button !
Administrative and Secretarial Support Officer - Hospital Social Work Team ( Mater Hospital)
Band: 3
Location: Cross-site (including cover as required)
Hours: Full-time 9am until 5pm , Rate of pay - £12.75 per hour
Are you highly organised, efficient, and passionate about supporting services that make a difference to people's lives? We're looking for an enthusiastic Administrative and Secretarial Support Officer to join our Hospital Social Work Team, working closely with the Community Discharge Team to ensure smooth and effective service delivery across our hospital sites.
About the Role
As part of a busy and supportive team, you will provide high-quality administrative and secretarial assistance to help ensure patients receive timely, coordinated care. You will play a key part in managing information, maintaining accurate records, and supporting colleagues in their day-to-day work.
Main Responsibilities
- Provide efficient administrative, IT, and statistical support under the guidance of the Admin Lead.
- Process referrals and daily admission lists in line with agreed protocols, updating relevant hospital systems, including Encompass.
- Maintain accurate patient records, ensuring timely registration and discharge data entry.
- Support reporting and statistical returns through diligent data entry and database maintenance (Excel and other systems).
- Handle mail, telephone, and other enquiries professionally, ensuring effective messaging and follow-up.
- Service team meetings by preparing agendas, distributing papers, taking minutes, and tracking actions.
- Manage filing systems in line with Records Management standards, including oversight of off-site storage.
- Use eProcurement to order and track departmental and service-user equipment supplies.
- Provide general secretarial support, including document preparation, photocopying, and scanning.
- Act as a first point of contact for the team, ensuring smooth communication and coordination of tasks.
- Support colleagues across sites as needed, providing cover for Band 2 and Band 3 staff when required.
About You
You'll be someone who:
- Is confident using IT systems (Excel, Word, and hospital systems such as Encompass).
- Has excellent organisational and communication skills.
- Can work independently and as part of a wider multidisciplinary team.
- Takes pride in maintaining accuracy, confidentiality, and efficiency.
- Is adaptable and willing to work across hospital sites when needed.
Why Join Us?
You'll be part of a caring, supportive environment where every role contributes to helping patients safely return home and transition smoothly back into community care. We'll provide training and development opportunities to help you grow in your NHS career.
Please send cv or hit the Apply button !
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
