Call Handler/Admin Officer

Posted 20 March 2026
Salary £12.36 - £13.25 per hour
LocationLeicester
Job type Temporary
Discipline Public Sector
ReferenceBBBH434861_1774020094

Job description

MOJ - Call Handler/Admin Officer

Call Handler/Admin Officer
Location: Sovereign House 17 Princess Road, West Leicester, Leicestershire, LE1 6TR
OFFICE BASED
Hourly rate: £12.36 per hour and goes up to £13.25 after 12 weeks
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position is until 31/12/2026 but due to be extended pending performance and business needs.

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as Call Handler/Admin Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

List the duties/ responsibilities:
Drafting

  • To maintain accurate and concise notes on the appropriate operating systems following each telephone call.

Operations

  • To answer a broad spectrum of telephone enquiries within the centre.
  • To work as a team to problem solve, assess the impact of new Standard Operating Procedures (SOPS) and contribute to small projects.
  • To be a team player, supporting the team with workload, sharing best practice and knowledge with colleagues.
  • To be responsible for own development and be flexible with assisting other business areas when required.
  • To look for innovative ways to continually improve the customer experience through the use of problem solving tools.
  • Behaviour at all times to be in line with the Civil Service Code of Conduct and the MOJ Equality & Diversity Policy.

Checking and verifying

  • Ensuring compliance and that administration documentation meets quality standards.
  • Queries that cannot be answered without recourse to the case file to be accurately e-mailed to the appropriate team.
  • Undertake training and attend team briefs & office meetings to maintain skills & knowledge needed to carry out job.

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

  • To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers.


Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS

Training provided, what is their training plan and location of training:
No annual leave during training period.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.