Job description

Looking for a new role? We're hiring! Start date 7th April till the end of September

OFSTED - The primary aim of the Office for Standards in Education, Children's Services and Skills is to inspect services providing education and skills for learners of all ages. They also inspect and regulate services that care for children and young people.

Role Overview:

To provide support for the effective handling of complaints about Ofsted's inspections and outcomes.

An excellent package is offered, including:

£13.81 per hour pay rate
Starting as soon as you have passed clearance checks until the end of September 2026
Accrual of up to 33 days paid annual leave pro rata available (inclusive of bank holidays)
Working 37 hours per week, Monday to Friday, 9.00am to 5pm
This role will be hybrid, based in the Nottingham office for 3 days including Tuesday
Full training given on site

Key Responsibilities:

Your responsibilities may include but not be limited to:

To monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch
Managing own caseload of between 30 to 40 cases
Draft and send standardised acknowledgement letters for each complaint
Proof-reading the outcome letters, ensuring all are grammatically correct
Use of the Dynamics system, full training will be given
Monitoring of the complaint's inbox, reading all emails, responding or redirecting to the relevant officers
Support the invoice reconciliation process
Support team members with general administration duties, as required
Prioritising deadlines

What are we looking for?

Confident in the use of Microsoft packages, particularly Word and Outlook
Attention to detail especially with spelling and grammar
Excellent verbal and written communication skills
The ability to work to deadlines and adapt to changing circumstances
Comfortable liaising with all staff
Similar office experience

Candidates applying must be able to pass a clear Standard DBS check and provide proof of Right to Work in the UK.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.