Client Relations Account Manager

Posted 04 November 2025
Salary Negotiable based on experience
LocationLondon
Job type Permanent
Discipline Sales
ReferenceBBBH425382_1762262959

Job description

Client Relations Account Manager

Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: From £55k, negotiable depending on experience

Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager. This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.

The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment. If you come from an airline background in particular this could be a great role for you!

Key Responsibilities

  • Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.

  • Build consultative, long-term relationships with clients through regular reviews and proactive engagement.

  • Identify opportunities to enhance services and add value.

  • Lead client onboarding and ensure smooth implementation of tailored travel solutions.

  • Analyse travel data to provide actionable insights and recommendations.

  • Stay up to date with industry trends and travel technology, representing the company at relevant events.

  • Collaborate with internal teams and support marketing and business development initiatives.

Essential Skills & Experience

  • GDS experience essential (Amadeus preferred).

  • Proven experience in the corporate travel sector.

  • Strong knowledge of TMC service delivery and corporate client needs.

  • Excellent communication, negotiation, and presentation skills.

  • Skilled in relationship management and commercial account development.

  • Experience with travel data analysis and reporting tools.

  • Proficiency with Microsoft Office and CRM systems.

  • Familiarity with SLAs and RFP processes.

  • Knowledge of emerging travel technologies and automation tools is advantageous.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.