Job description
About the Role
Are you an organised, professional, and customer-focused administrator looking for a temporary opportunity in a respected organisation? This is a temporary role working 21 hours a week on a hybrid basis preferably between Tuesday and Thursday.
In this vital role, you'll support the smooth running of our clients Customer Service Administration function ensuring their customers receive a first-class service at every stage of their journey. You'll provide general administrative support, maintain accurate records, and handle member communications with care and professionalism.
What You'll Be Doing
Deliver efficient and accurate administrative support to the Customer Service Administration team.
Process applications, renewals, and updates within agreed timescales.
Respond to queries by email and phone in a timely and courteous manner.
Maintain and update records and databases, ensuring data accuracy and confidentiality.
Support the preparation and issue of invoices, correspondence, and documentation.
Work collaboratively with colleagues to deliver an excellent experience.
Contribute to the continuous improvement of administrative systems and processes.
What We're Looking For
Essential:
Strong administrative experience, ideally within a busy office or customer service environment.
Excellent written and verbal communication skills.
Proven ability to deliver high-quality customer service.
Confident working as part of a team and managing multiple priorities.
Attention to detail and good IT skills (Microsoft Office, data entry systems).
Desirable:
Invoicing or financial administration experience.
Previous experience in a membership, not-for-profit, or professional body environment.
Please apply now
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
