Job description

Brook Street recruitment is delighted to be working with our North Belfast client who are currently recruiting a Customer Service Advisor to join their expanding team.

Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award-winning customer service, and this role plays an important part in maintaining and enhancing those standards.

Duties

Dealing with customer requests and complaints and enquiries via web chat, email and phone
Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively.
Provide assistance and support to other members of the sales team as may be necessary to meet customer demands
Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
Monitor and support team performance to ensure maximum performance from the team
Be driven to achieve and maintain top quality customer service levels at all times
Provide regular structured feedback to enable constant improvement of product and service levels
Any other reasonable duties as required, or at the request of management

Essential criteria

GCSE Maths and English at Grade C or above or equivalent
Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
Experience of managing emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
Motivated by achievement of results and providing a high level of service to all customers
Strong team player

Location: Dargan Crescent, Belfast
Full-Time, Permanent
Salary: £26,000 - £28,000 + Performance Bonus
Working Hours: Flexible - 8:00am-4:30pm or 9:00am-5:30pm

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.