Job Description

We're Hiring: Customer Service Advisor | Peterborough
£22,000-£28,000 (age-dependent) + Fantastic Benefits
Location: Peterborough | 🕒 Full-time | Permanent | 35-40 hrs/week | 24/7 Shift Rota

Are you a natural communicator who thrives under pressure? Love helping people and solving problems in real-time? This is your chance to join a fast-paced, high-impact team that truly makes a difference every single day.

We're looking for Customer Service Advisors to become the front line voice for an established emergency response and control services provider in Peterborough. This isn't your typical call centre role-every day brings something new, and your ability to stay calm, clear, and confident could make a real difference.

Why You'll Love It Here:

• Competitive salary based on experience
• Full-time, permanent role with stability
• Thorough onboarding and continuous training
• Free on-site parking
• A supportive team environment + ongoing development
• Great company benefits package

What You'll Be Doing:

• Acting as the first point of contact during emergency situations-providing calm, clear, and professional support

• Logging and tracking requests using CRM software

• Creating accurate records and reports

• Coordinating with third-party providers, engineers, and internal teams

• Following company policies and PCI compliance procedures

• Prioritising incoming tasks and multitasking under pressure

What We're Looking For:

• Excellent communication and active listening skills

• Friendly, empathetic, and customer-focused attitude

• Strong attention to detail and ability to stay composed under pressure

• Willingness to work flexible shifts (including weekends and nights)

• Previous customer service experience (bonus, not essential)

• A positive, can-do attitude and a passion for helping people

Whether you're looking to build a long-term career or take the next step in customer service, this role offers real growth, variety, and impact.

Ready to join a team where your voice truly matters? Apply now or contact Alison 01733 968453

Brook Street NMR is acting as an Employment Business in relation to this vacancy.