Job Description

Are you ready to take the next step in your logistics or customer service career? Our freight forwarding client is growing - and they're looking for a Customer Service Administrator to join their supportive, fast-paced team!

This is a fantastic opportunity for someone with a year's experience in logistics and customer service to be trained and developed in the exciting world of freight forwarding. If you're organised, tech-savvy, and thrive in a fast-moving environment where no two days are the same, we want to hear from you!

Responsibilities

• Dealing with clients via telephone and email
• Answering queries and dealing with complaints
• Monitoring and tracking freight movements in real-time
• Keeping clients informed at every stage of the delivery process
• Supporting the Transport Manager with job bookings and admin tasks
• Problem-solving on the go to ensure smooth, on-time deliveries

Criteria

• At least 1 year of experience in Transport / Logistics AND 1 year in a Customer Service Role
• Fully PC Literate
• Strong IT skills and confident using systems and trackers
• Excellent communication - clear, concise and always professional
• Being able to remain calm under pressure and solutions-focused
• Flexible and adaptable with a proactive attitude

Benefits

• You'll receive on-the-job training in freight forwarding
• Be part of a friendly and experienced team who will support your growth
• Real career progression potential in a thriving industry
• Competitive salary £24-27k depending on your background

Ready to get started? Send your CV via the link to Colleen Farquharson and take the first step in a rewarding career in logistics!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.