Job description

An exciting opportunity has arisen for correspondence support within the Ministerial and Public Communications Division within the Department for Education. Temp role for 3 months.

Job Title:	Correspondence Officer
Directorate:	Strategy Group
Grade:	EO
Available on temporary promotion:	No (level transfer only)
Pay:	£17.15 per hour
Location:	London
Type of contract:	Temp - 3 Months.
Working pattern requirements:	Full time (office based for 5 days per week).
Closing date:	N/A
Start date: (this needs to be confirmed)	ASAP
Date:	08/12/2025

Background about the team

We allocate, draft and deliver a range of correspondence and parliamentary question functions, working with colleagues across DfE and sometimes in other government departments too, if topics are beyond the scope of DfE policies.

As part of our team, you will help manage and respond to queries from members of the public and Members of Parliament. Full training for this role will be given on the job.

Brief description of allocator role

Core to the role will be written skills, influencing and communication skills. You will need to feel confident in speaking to a wide range of staff from all grades across the department in order to analyse correspondence and propose a response using pre-approved briefing material

Duties will vary over time and the role holder will need to be adaptable and resilient, ready to undertake a diverse range of tasks including any of the following:

Dealing with incoming emails and letters, analysing content and progressing them through a Microsoft customer relationship management (CRM) system
Liaise with policy teams to request input into responses.
Maintain close and effective working relationships with internal and external stakeholders.
Learn how to share and communicate up to date information with your team members.
Other administrative duties involved with correspondence handling.
Support the wider team by identifying potential improvements to the way we work and promoting your ideas

Acceptance Criteria (quality expected)

* Strong focus on meeting the needs of our customers.

* Strong team player, working effectively to support colleagues and maintain a strong team dynamic.

* Excellent written and organisational skills.

* Strong communication skills with the ability to communicate and engage with a range of external stakeholders.

* Attention to detail and take pride in your work.

* Ability to work independently and as part of a team to meet our targets

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.