Job description

Job Advertisement - Court Usher (2 Positions Available)

Location: The Shirehall, Worcester (with occasional travel to Hereford & Redditch satellite courts, travel expenses paid)
Hours: 37 hours per week
Contract: Temporary, with strong likelihood of extension
Working Pattern: Fully onsite
Clearance: Enhanced DBS (required)
Pay: Minimum wage, rising to £13.25 per hour after 12 weeks

Join Us as a Court Usher

We're looking for two enthusiastic and confident individuals to join the team as Court Ushers, helping ensure the smooth running of court hearings and providing professional support to all court users. This is an excellent opportunity to be part of the justice system in a vital public facing role.

Full training is provided, so whether you're starting your career or looking for a meaningful new challenge, this role offers stability, development and purpose.

Key Responsibilities

As a Court Usher, you will be responsible for:

Providing face to face customer service and acting as the first point of contact for all court users, including judiciary, legal representatives and members of the public.
Liaising confidently and professionally with everyone arriving at the court.
Facilitating the smooth operation of the courtroom and ensuring proceedings run correctly and efficiently.
Overseeing everything from the moment someone enters the courtroom to the moment they leave.
Supporting the facilitation of hearings and always maintaining proper court etiquette.
Making clear and confident public announcements within the courtroom and wider public areas (public forum environment).
Performing general administrative duties such as data input, checking documentation, and filing.

About You

We're looking for someone who is:

Confident and comfortable speaking in public.
Professional, calm and able to work with a wide range of people.
Friendly, approachable and committed to excellent customer service.
Reliable, organised and able to follow procedures carefully.
Able to work both independently and as part of a team.
Willing to travel occasionally to Hereford and Redditch as needed (travel expenses covered).

Additional Information

This role is fully onsite at the Worcester court.
Travel to Hereford and Redditch satellite courts may be required (travel reimbursed).
An Enhanced DBS is required before starting but will be provided.
Full training will be provided.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.