Housing Officer - Inverness-shire, UK (Fixed Term Contract - 1 Year)

Our client is a well-respected and forward-thinking social housing organisation committed to providing quality homes and outstanding support to communities across the Highlands. With a strong reputation for fostering positive tenant relationships and delivering excellent housing management services, they offer a rewarding environment for dedicated professionals seeking to make a meaningful difference. This is an exciting opportunity to join a dynamic team dedicated to improving lives and creating vibrant, sustainable communities.

Job Responsibilities

• Coordinate tenancy allocations efficiently, ensuring fair and transparent processes.
• Support tenants' needs by providing guidance and assistance to promote successful tenancies.
• Resolve tenants' issues promptly and effectively, following best practice and organisational policies.
• Maintain accurate records and manage casework using housing management systems.
• Promote positive relationships with tenants, stakeholders, and external agencies.
• Assist in the development and implementation of housing policies and procedures.
• Travel independently across the designated area to carry out housing management duties and lone working responsibilities.

Required Skills & Qualifications

• Proactive, organised, and customer-focused approach with a strong background in housing management.
• Excellent interpersonal and communication skills, with the ability to resolve issues diplomatically.
• Ability to work independently and manage a varied workload effectively.
• Strong commitment to supporting tenants and helping them succeed.
• Working knowledge of social housing policies and tenancy legislation is essential.
• Minimum of 2 years' relevant experience in housing management, tenancy support, or allocations.
• Current or active pursuit of a Housing HNC or equivalent qualification.
• Educated to 'Higher' level or equivalent standard.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Experience with housing management database systems.
• Ability to travel independently within the allocated area and undertake lone working as required.
• Excellent organisational skills and problem-solving abilities.

What We Offer

• An attractive salary package complemented by generous holiday entitlement.
• A hybrid working model offering flexibility and work-life balance.
• Opportunities for professional development and career progression.
• Full job specification available upon request.

Take the Next Step in Your Housing Career

If you are passionate about making a positive impact in the community and possess the skills and experience outlined above, we would love to hear from you. Apply today to join a dedicated team committed to delivering exceptional housing services and supporting tenants to thrive. Don't miss this fantastic opportunity to contribute to vibrant, sustainable communities in the Highlands.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.