Job description
Case Administrator
Booking Number: 431531
Pay Rate: £14.41 per hour
Company: Croydon NPS
Location: NPS Croydon Probation Office, CR0 1EX, United Kingdom
Working Hours: Full-time, office-based
Contract End Date: 05/07/2026 (potential to extend - not guaranteed)
Overview of the Role
This is an administrative position within the Probation Service. The successful candidate will provide essential administrative support, ensuring staff and people on probation are supported through efficient processes and well-maintained systems.
You will be required to work within strict policies and procedures, maintaining confidentiality at all times and demonstrating commitment to equality and inclusion.
Please note: This role may involve some out-of-hours work.
Key Responsibilities
Maintain accurate records for people on probation and victims on approved databases
Administer referrals and liaise with offender management teams, service providers, and partner agencies
Prepare, maintain, and collate case records and management information
Manage incoming communications (telephone, email, paper)
Provide reception and telephone enquiry cover
Act as a single point of contact for specialist areas when required
Deal professionally with individuals who may be distressed or display challenging behaviour
Arrange appointments and practical requirements linked to Sentence Plans
Carry out enforcement administration duties
Process petty cash, travel vouchers, and maintain financial records where required
Organise equipment and facilities for case management activities
Undertake Visor administration tasks as required
Support meetings (agenda preparation, minute-taking, action tracking)
Ensure compliance with Health & Safety procedures
Provide cross-cover within units where necessary
Undertake safeguarding duties in line with statutory responsibilities
Demonstrate and promote pro-social behaviour in line with PS and HMPPS values
Required Behaviours
Delivering at Pace
Making Effective Decisions
Working Together
Changing and Improving
Managing a Quality Service
Skills & Abilities
Confident using databases
Strong IT skills (MS Word essential; basic Excel skills required)
Good keyboard skills
Basic numerical ability
Strong written and verbal communication skills
Ability to use initiative and work independently
Confident dealing with a wide range of individuals, including challenging behaviour
Experience
Previous administrative experience
Experience communicating with diverse and sometimes vulnerable individuals
Ability to manage workload effectively and meet deadlines
Minimum Eligibility
Subject to security and identity checks prior to start, via us and the client directly (vetting can sometimes take a while)
External candidates subject to 6-month probation period
All staff must declare membership of any organisation considered racist by HMPPS
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
