Service Delivery Manager

Posted 29 October 2025
Salary £30000.00 - £33000.00 per annum + Bonus scheme, onsite parking
LocationSouth Gloucestershire
Job type Permanent
Discipline IT
ReferenceBBBH426627_1761817242

Job description

Service Delivery Manager - Gloucester/Cheltenham

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary:
Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.

Key Responsibilities:

  • Manage supply chain and subcontractors proactively

  • Act as main contact for contracts

  • Lead and support on-site coordinators

  • Ensure timely stock distribution and purchase order authorisation

  • Train Trust staff on company systems

  • Maintain clear communication with Trust, suppliers, subcontractors, and teams

  • Support surgical units with administration and purchasing

  • Provide data analysis and assist with clinical trials when required

  • Attend key meetings with Trust and suppliers

Skills and Experience:

  • Excellent interpersonal, written, and verbal communication skills

  • Strong IT skills, including MS Office and data handling

  • Highly organised with strong time management and prioritisation abilities

  • Ability to work well under pressure and meet tight deadlines

  • Self-motivated with excellent customer service focus

  • UK driving license desirable

Benefits:

  • 26 days annual leave plus UK bank holidays

  • Pension scheme with 5% employer contribution

  • Discretionary bonus scheme

  • Private healthcare (Aviva & MediCash)

  • Enhanced maternity and paternity packages

  • Company sick pay

  • Bike2Work voucher scheme

Be part of a dedicated team delivering trusted healthcare services. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.