Job Description

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Job Title: Telesales Deputy Team Leader
Location: Hybrid (Home & Office - Lincoln HQ)
Salary: £28,000 per annum + Uncapped Bonus
Job Type: Full-Time, Permanent
Hours: 37.5 hours per week (Preferred: 08:30am - 4:30pm, with flexibility)

About the Role:
We're seeking a proactive and experienced Telesales Deputy Team Leader to support and drive the performance of our telesales team.

You'll work closely with the Sales Team Leader to coach team members, manage sales campaigns, ensure high-quality customer interactions, and support new starter development. You'll also play a key role in motivating the team and contributing to continuous improvement across the department.

Key Responsibilities:

• Support and coach team members to meet and exceed sales targets

• Create and distribute daily call lists

• Monitor and report on performance and KPIs

• Support quality assurance, call reviews, and development plans

• Handle on-boarding and training for new starters

• Represent the sales team in meetings and cross-functional projects

• Identify and act on sales opportunities

What We're Looking For:

• Previous experience in a telesales or contact centre leadership role

• Excellent communication and people management skills

• Target-driven and customer-focused approach

• Strong time management and organisational abilities

• Confident using Microsoft Office; NAV and SharePoint experience is a plus

• Positive, adaptable and proactive mindset

What You'll Get:

• £28,000 base salary

• Substantial uncapped bonus potential

• Hybrid working with flexible hours

• Supportive team environment

• Career development opportunities

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.