Job description
Job Opportunity: AO (List Caller) - Band E
HM Courts & Tribunals Service (HMCTS)
📍 Location: Willesden Magistrates' Court
(with occasional admin support at Ealing & Uxbridge Magistrates' Courts)
💷 Pay Rate: £15.59 per hour
🕒 Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm
📄 Contract: Full-time, temporary - until March 2026 (with potential extension)
Brook Street is delighted to be recruiting a Court Usher (List Caller) on behalf of HM Courts & Tribunals Service (HMCTS), an executive agency of the Ministry of Justice. This is a rewarding opportunity to play a key role in the day-to-day operation of the courts and contribute directly to the justice system.
About the Role
As a Court Usher (List Caller), you will be responsible for supporting court proceedings and ensuring hearings run smoothly and efficiently. You will act as a key point of contact for court users, legal professionals, and judiciary staff.
Key Responsibilities
Prepare and manage daily court lists, ensuring accuracy and organisation
Call parties into the courtroom and maintain the smooth flow of cases
Keep court users informed of estimated timings and case progress
Liaise with legal representatives, interpreters, and support services
Assist with courtroom setup and ensure all documentation is in place
Support administrative duties including post opening, case entry, and handling telephone or counter enquiries
Deliver excellent customer service to all court users at all times
Skills & Experience Required
Professionalism: Calm, confident, and proactive in a busy environment
Organisation: Strong time management and prioritisation skills
Communication: Clear, confident, and professional verbal and written communication
(Public speaking is a key part of this role)Self-Motivation: Ability to work independently and use initiative
Administration: Previous administrative or data entry experience is desirable
Additional Information
A DBS check is required (processed by Brook Street)
Security clearance must be successfully completed (typically 2-3 weeks)
✨ If you are organised, professional, and looking to contribute to the justice system in a meaningful way, apply today and don't miss this opportunity.
📩 Apply online or contact Basheer Dawoud at Basheer.Dawoud@brookstreet. co. uk
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
