Job description

Job Title: Admin Officer
Location: First Avenue House, 42-49 High Holborn, London, WC1V 6NP
Organisation: Court of Protection (HMCTS)
Pay Rate: £15.59 per hour
Booking Number: 434842
Contract: Until 06/10/2026 (with potential to extend, not guaranteed)
Working Hours: Full-time, office-based

About the Role

We are currently recruiting for an Admin Officer to join the Court of Protection within HMCTS. This is a fantastic opportunity to gain experience within the justice system, supporting the smooth running of court and tribunal services.

Administrative Officers play a vital role in ensuring cases progress efficiently while delivering a high standard of customer service to court users, judiciary members, and legal professionals.

Key Responsibilities

Administration

Preparing files and documents for court hearings and meetings
Producing court documentation and maintaining accurate records
Data entry and updating internal systems
Managing post, filing, and photocopying
Organising meeting rooms, training sessions, and team activities

Operations

Supporting court hearings (clerking duties where required)
Handling face-to-face, telephone, and written enquiries
Assisting court users and managing case schedules
Liaising with internal and external stakeholders

Casework & Processing

Processing court orders, claims, fines, and legal documentation
Ensuring accuracy and meeting workload targets
Checking and verifying documents in line with procedures

Communication

Delivering excellent customer service to all court users
Working closely with judiciary, legal professionals, and colleagues
Providing clear guidance on court processes and documentation

Skills & Experience Required

Strong administrative experience or NVQ Level II in Business Administration (or equivalent)
Minimum of 5 GCSEs (A*-C / equivalent)
Good IT skills and attention to detail
Excellent communication and customer service skills
Ability to work in a fast-paced, structured environment

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.