Job description

Administrative Officer - Staffordshire HMCTS

Location: Stoke-On-Trent Staffordshire (Hybrid working)
Contract Type: 3months

Payrate: - 12.36/hr (initial for 12 weeks) and then 13.25/ hr
DBS: DBS Basic Check Required

About the Role

We are seeking a proactive and highly organised Administrative Officer to join our team within the public sector. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering excellent service. You will provide essential administrative support to ensure the smooth and efficient running of day‑to‑day operations.

Key Responsibilities

Prepare papers and digital files for hearings, tribunals, and meetings.
Produce official court and tribunal documents.
Update and maintain case records on internal HMCTS systems.
Handle post, photocopying, filing, and data input.
Prepare meeting rooms, agendas, and training support materials.

Clerk civil and family courts, tribunals, and hearings.
Assist court users, including members of the judiciary and public.
Manage enquiries via phone, email, and face‑to‑face.
Support scheduling, listing, and issuing of court documents.

Draft standard letters, minutes, and reports.
Check and verify documentation to ensure accuracy and compliance.
Prepare bundles, collect information, and support statistical/financial tasks.

About You

We are looking for someone who is Organised and detail‑focused, able to prioritise workload effectively.
A strong communicator, both written and verbal.
A proactive problem‑solver, comfortable taking initiative when challenges arise.
Professional and reliable, with a strong understanding of confidentiality.
Confident working with IT systems, including Microsoft Office applications. Experienced in customer‑facing or public sector environments (desirable but not essential).

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.