Job Description

Transform Your Career: Join Us as a Certification Officer!

Tired of the irregular hours in hospitality or retail? Ready for a role that offers a better work/life balance? If so, we have the perfect opportunity for you!

Brook Street is seeking a dedicated and detail-oriented Certification Officer to join our client within the Civil Service. This position is ideal for someone looking to start a fulfilling career in a stable and supportive environment.

Why This Role is for You:

• Regular Hours: Enjoy a consistent Monday to Friday schedule, with flexible start times between 8am-9am.
• Work/Life Balance: 37 hours per week, giving you plenty of time for your personal life.
• Career Growth: Temporary assignment until 31/03/2025, with the possibility of becoming permanent based on performance.

About the Role:

The Certification Officer role is part of the Seafarer Services branch, which focuses on certifying seafarers to work at sea. Your main tasks will include:

• Reviewing and assessing seafarer's documents (training records, sea time, medical certificates) to determine their eligibility for certification.
• Issuing Certificates of Competency and Flag State Endorsements to qualified seafarers.
• Communicating with seafarers via email and phone to provide guidance and request additional information.
• Delivering exceptional customer service by responding to telephone and email inquiries from seafarers, maritime colleges, and shipping companies.
• Contributing to administrative tasks, branch projects, and customer service initiatives.

No prior maritime knowledge is required as full training will be provided.

Key Responsibilities:

• Assess applications against MCA and regulatory criteria, ensuring timely processing.
• Assist seafarers in meeting examination requirements by assessing their eligibility and requesting further information.
• Maintain accurate records of incoming mail and emails, updating tracking systems and databases.
• Provide support for various administrative tasks, branch projects, and customer service initiatives.

About You:

• Good attention to detail
• Able to work with IT systems, particularly Microsoft Outlook and Excel.
• Strong organisational and time management skills, with the ability to meet deadlines and manage a conflicting workload.
• Exceptional communication skills, both verbal and written, capable of delivering information clearly and professionally.
• Experience in handling data accurately and providing top-notch customer service via email and telephone.

Benefits:

• Competitive pay rate: £12.36/hour
• Work schedule: Monday to Friday, 37 hours per week
• Flexible start times: Between 8am-9am
• Location: Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG
• Temporary assignment: Until 31/03/2025, with a possibility of becoming permanent based on performance.

The successful candidate will be subject to a 3-year activity check and a basic DBS.

About Brook Street:

Brook Street is a proud supporter of the Armed Forces Covenant, guaranteeing interviews for veterans and spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, we ensure equal opportunities for all.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet all the essential criteria, we encourage you to apply. Register your interest via the Brook Street website, where you will find a link to state the role you are interested in. We are committed to engaging with you and providing a supportive application process.

Join us and take the first step towards a rewarding and balanced career in the Civil Service!