Job description
AO Children and Secondary progression Unit; Home Office
Location: Capital Building, Liverpool, L3 9PP
Hourly rate: £13.85 per hour
Working Days/Hours: 37 hours per week, Mon-Fri, 9 - 5 - flexibility
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
Brook Street in partnership with the Home Office has a fantastic opportunity to join their customer services group as an Administrative Officer in Children and Secondary progression Unit. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
List the duties/ responsibilities:
- Case progression tasks such as triage, barrier removal, interview booking, full training will be provided.
- Provide day?to?day administrative support including data entry, form processing, and maintaining accurate casework records.
- Monitor shared inboxes and triage or escalate queries appropriately.
- Prioritise tasks effectively and manage time efficiently to meet deadlines while maintaining high-quality output
- Work in accordance with departmental policies, data protection requirements and confidentiality protocols, including immediate escalation of any potential data breaches.
- Collating and analysing fairly complex information or data, submitting results in a written report
Essential Skills & Criteria
- Excellent attention to detail and strong written and verbal communication skills.
- Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook
- Time management, including ensuring that you complete and record your allotted daily working hours accurately.
- Organisation skills, including an ability to identify and prioritise urgent work
- Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
- Taking responsibility for effective personal and team delivery
Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS and CTC
Training provided, what is their training plan and location of training:
Dependent on task, around 1 week training, buddy up until comfortable.
Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
