Job description

Customer Account Manager / Collections

Location: Stratford-upon-Avon (Hybrid working available after training - driving recommended due to location)
Salary: £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am - 5:00pm)

Brook Street is working with a growing client based in Stratford-upon-Avon who is seeking a Customer Account Manager to join their team.

In this role, you will manage customer accounts that have fallen into arrears, working closely with individuals to understand their financial circumstances and agree affordable, sustainable repayment plans.

Key Responsibilities

Handle inbound and outbound calls to customers regarding payment arrears
Negotiate repayment arrangements aligned with customer circumstances and company policies
Communicate with empathy, professionalism, and confidence
Make informed decisions based on individual situations
Maintain accurate and professional customer records
Identify and escalate customer vulnerabilities in line with procedures

Skills & Experience

Confident and professional telephone manner with a strong empathetic approach
Excellent verbal and written communication skills
Strong attention to detail
Target-driven with good time management and organisational skills
Previous experience in debt negotiation is desirable but not essential

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.