Job description

NPS East Hill Probation

Role: Receptionist / Administrator
Contract Duration: Until April 2026
Pay Rate: £12.86 per hour - £14.41 per hour
Location: Wandsworth, London

Overview of the Role

This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities.

The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided.

The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled.

Summary of the Role

To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures.

Responsibilities and Duties

The post holder will be required to undertake the following:

Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email.
Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required.
Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required.
Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius).
Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers.
Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings.
Support meetings and events, including room setup and registration where required.
Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.