Service Advisor

Posted 27 January 2026
Salary Negotiable
LocationBallyclare
Job type Permanent
Discipline Customer Service
ReferenceBBBH431828_1769594246

Job description


Brook Street Recruitment is delighted to be working with our client in Ballyclare to recruit a full-time, permanent Customer Service Desk Advisor. This is a customer-facing role that plays a vital part in the smooth operation of the service and workshop functions.

Key Duties & Responsibilities


  • Act as the first point of contact for customers, greeting them courteously and accurately identifying their requirements

  • Generate, amend and maintain service schedules, including issuing service reminders

  • Manage vehicle and customer databases, ensuring records are accurate and up to date

  • Book PSV appointments

  • Issue workshop job cards and monitor vehicle progress through the workshop

  • Process and close workshop job cards and assist with invoicing

  • Make outbound sales and customer care calls while developing and maintaining strong customer relationships

  • Prepare maintenance contract quotations and actively sell maintenance contracts

  • Liaise closely with the Workshop Foreman to support effective job planning, efficiency and profitability

  • Contact customers regarding additional work requirements, providing accurate quotations and obtaining authorisation

  • Notify customers upon job completion, clearly explaining work carried out and arranging vehicle collection or delivery

  • Maintain high levels of customer satisfaction by delivering the company's Customer Commitments

  • Handle customer feedback and complaints professionally and efficiently

  • Carry out general administrative duties, including producing daily, weekly and monthly reports, scanning and filing documentation, record archiving and general word processing

Criteria


  • Educated to GCSE level, including English and Maths

  • Strong written and verbal communication skills

  • Proficient in Microsoft Office / Microsoft Suite

Working Hours & Rota


This position operates on a 47-hour working week, organised on a rota basis and issued in advance to meet customer demand.
Current rota coverage:


  • Monday - Thursday: 08:00 - 21:00 - Working one late shift during this time

  • Friday: 08:00 - 17:00

  • Saturday: 07:00 - 11:00 - usually one in 4 Saturdays


If interested please send CV via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.