Welfare Officer

Welfare Officer

Location: Harrogate, HG3 2SE
Pay: £15.98 per hour
Job Type: Temporary
Sector: Public Sector
Hours: 37 hours a week (Monday to Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies, matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Ministry of Defence employs over 50,000 Civil Servants, with the Army forming a major part of its operating structure. The Army Foundation College trains Junior Soldiers (under 18), preparing them for Phase 2 training through military skills, education, adventure training, and life skills.

What Will You Be Doing?

As an Intake Support Officer, you'll provide welfare support and guidance to Junior Soldiers throughout their training. Tasks include but will not be limited to:

• Supporting welfare engagement before and during arrival
• Liaising with local authorities, social workers, foster carers, and guardians
• Providing guidance and signposting to internal support services (medical, welfare, pastoral)
• Supporting vulnerable Junior Soldiers and maintaining care plans and welfare records
• Recording and managing sensitive information using military systems
• Working with the Chain of Command to provide welfare input and attend meetings
• Supporting individuals on long-term sick leave, suspension, or discharge pathways
• Conducting home visits alongside Unit Welfare Officers where required
• Referring cases to external agencies in line with policy
• Supporting key events and occasional out-of-hours duties (e.g. intake arrival days)

About You

This role would suit someone with experience supporting young people or vulnerable individuals, particularly within structured or safeguarding environments.

You'll ideally have:

• Experience supporting young people or vulnerable individuals in a professional setting
• Understanding of safeguarding frameworks, policies, and escalation processes
• Confidence managing sensitive cases with empathy and professional boundaries
• Experience liaising with families, carers, local authorities, or partner agencies

What's In It For You?

• Opportunity to make a meaningful difference to the welfare and development of Junior Soldiers
• Collaborative environment working with military and civilian professionals
• Public sector experience within a high-profile organisation

Please Note: Due to a high volume of applications, if you have not heard within 7-14 working days, please assume you have been unsuccessful on this occasion.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.