Job description
Court Usher - (HMCTS)
Location: Cardiff Crown Court
Pay Rate: £12.21 per hour
Hours: 8:30am - 4:30pm (Full-time) - 37 hrs per week
Contract: 6-month temporary assignment, extension possibility
Employer: Brook Street (on behalf of HM Courts & Tribunals Service)
Start Date: Subject to vetting
Location: Cardiff Crown Court- The Law courts Cardiff, CF10 3PG
About the Role
Brook Street is currently recruiting for a Court Usher to work within HM Courts & Tribunals Service (HMCTS) at Cardiff Crown Court.
This is an excellent opportunity for someone looking to build a long-term career within the Ministry of Justice, and you'll play a vital role in supporting the day-to-day running of the court, acting as a key point of contact for court users and ensuring hearings run smoothly and efficiently.
Key Responsibilities
- Preparing courtrooms for hearings, trials, and meetings
- Calling parties into court and managing the flow of hearings
- Welcoming and assisting members of the public, legal professionals, and judiciary
- Escorting court users and providing clear information about proceedings
- Handling sensitive situations with professionalism and empathy
- Managing court files, documentation, and general admin tasks
- Operating court equipment (recording systems, computers, etc.)
- Supporting colleagues and judiciary outside of court sessions
What We're Looking For
We're looking for someone who is:
- Polite and professional at all times
- A strong communicator with excellent interpersonal skills
- Resilient, with the ability to handle potentially difficult or distressing cases
- Compassionate and empathetic, particularly when dealing with vulnerable individuals
- Organised and able to follow clear procedures
- Comfortable working in a structured, fast-paced environment
Requirements
- Minimum 2 GCSEs (Grade C/4 or above) or equivalent
OR experience working in a busy public-facing role - Basic IT skills
Additional Information
- Parking available on site
- Enhanced DBS check required (processed by Brook Street)
- 3-year activity check will be conducted as part of vetting
- Start date dependent on successful clearance
Why Apply?
- Gain valuable experience within the Ministry of Justice
- Be part of a role that directly supports the justice system
- Potential pathway into a permanent position/fix term contract with MOJ
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
