Housing & Repairs Assistant - Inverness, UK

(Part time role - 21 hours per week)- Temporary Contract for 3 months.

Join a dedicated and community-focused housing organisation based in Inverness, committed to providing quality housing management and letting services within a supportive environment. We operate as a private landlord managing a small portfolio of properties and offer letting agency services to rural community groups. Our team values professionalism, integrity, and a proactive approach to housing management, making us an attractive employer for those looking to develop their career in property and housing services. We pride ourselves on fostering a collaborative workplace that encourages growth and continuous learning.

Job Responsibilities

• Act as the primary contact for tenants reporting repairs and maintenance issues, ensuring all requests are logged accurately.
• Coordinate with contractors to instruct repairs, follow up on work progress, and ensure timely completion.
• Manage scheduled servicing requirements to ensure properties remain compliant with all private landlord legislation.
• Arrange and conduct property inspections and viewings, including travel to properties (driver's licence and access to a vehicle required; travel expenses paid).
• Maintain effective communication with tenants regarding housing management matters.
• Prepare and manage tenancy documentation, ensuring accuracy and compliance.
• Keep CRM system records up to date, logging all housing management actions diligently.
• Assist the Housing Manager in managing rent accounts and other housing management functions.
• Develop marketing materials for housing opportunities, including uploading information onto the website, CRM system, and social media platforms.
• Process application forms and respond to enquiries in a professional manner.

Required Skills & Qualifications

• Excellent communication and interpersonal skills, with the ability to engage effectively with tenants and contractors.
• Strong organisational skills with attention to detail for accurate record keeping and administration.
• Proficiency in IT, with confidence in navigating CRM systems and other digital tools.
• Ability to work independently, demonstrating initiative while understanding when to seek approval.
• Understanding or willingness to learn about the private letting market and landlord responsibilities.
• Knowledge of GDPR requirements related to personal data handling.
• Valid driving licence and access to a vehicle for property inspections and viewings.
• Experience or qualification in letting agency work (desirable but not essential).
• Experience in property management, repairs coordination, or housing services is advantageous.

Hours/Days

This role is offered on a part-time basis - 21 hours per week, approximately three days per week, with a fixed schedule including Fridays from 09:00 to 17:00. We support hybrid working arrangements, primarily working from our Inverness office, with travel to properties as required.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.